bazi Privacy Policy

Last Updated: January 1, 2025 — This policy may be updated at any time. You will be notified on your first login after any changes.

bazi is an online entertainment platform offering casino, slots, live games, and sports betting for users in Bangladesh. When you create an account, make a deposit, or participate in our games, you share certain information with us. This privacy policy clearly explains every aspect of how that information is handled.

By using this platform, you agree to the terms of this policy. You are advised to read this policy carefully before creating an account or making any transactions. bazi's Terms and Conditions also apply alongside this policy.

1

What Information Is Collected

1.1 Registration and Identity Information

When you open an account at bazi, we collect the following information:

Full name (as per National Identity Card)
Date of birth (for age verification — no account is opened for anyone under 21)
Mobile number and email address
User password (always stored encrypted — never kept in plain text)
Preferred language and communication method

1.2 Identity Verification Documents

To maintain a safe and responsible environment, bazi may request the following documents for identity verification in certain situations:

Copy of National Identity Card (NID) or passport
Proof of mobile banking account ownership (bKash, Nagad, Rocket, or Upay)
Bank statement for large withdrawals

These documents are used only for identity and age verification and are not sold or transferred to third parties.

1.3 Financial Transaction Information

When processing deposits and withdrawals, we store the transaction amount, time, payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and partial identifiers for the mobile wallet or bank account. Full bank account numbers or mobile banking PINs are never stored on our servers.

1.4 Gaming Activity Information

We record your platform usage history — such as game session duration, bet amounts, win and loss records, preferred game categories, and bonus claim details. This information is used to follow responsible gaming guidelines and to monitor playing habits.

1.5 Technical and Device Information

When you use bazi's website or app, we automatically collect certain technical information:

IP address (for location verification and security)
Browser type and version
Operating system and device type
Session cookies and local storage data
Page visit times and navigation paths

2

How Your Information Is Used

2.1 Account Management and Security

The primary purpose of collected information is to keep your account secure and properly managed. This includes login verification, detecting fraudulent activity, and preventing multiple account creation or any other security violations.

2.2 Payment Processing

Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 — the information needed to complete these transactions is shared securely with our payment partners.

2.3 Customer Support

When you contact us via live chat or email support, your account information and issue history are reviewed to provide prompt assistance. bazi offers support in Bengali and English 24 hours a day — customer communication records are stored for a set period to keep this service running.

2.4 Bonuses and Promotions

Your transaction and gaming history is used to verify eligibility for welcome bonuses, weekly re-deposit offers, and other promotional benefits. This information is also used to detect attempts by the same person to claim bonuses across multiple accounts.

2.5 Responsible Gaming Oversight

By analyzing patterns in your gaming habits, we can identify potentially risky behavior. As part of bazi's responsible gaming policy, we may suggest limit-setting options or recommend support where needed.

2.6 Service Improvement and Personalization

bazi analyzes your preferred game categories and usage patterns to improve the platform experience. This includes suggesting preferred games, improving the interface, and testing new features.

3

Information Sharing and Third Parties

3.1 Core Principles on Information Sharing

bazi does not sell, rent, or provide your personal information to third parties for commercial purposes. Limited information is shared only when — and only to the extent — necessary to provide specific services.

3.2 Payment Service Providers

To confirm deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and selected banks. These providers are governed by their own privacy policies and may only use the information for payment processing.

3.3 Game and Technology Partners

Our game providers — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — may access session and betting data for the proper operation of their games. Using this information for any purpose beyond game operation is prohibited for them.

3.4 Legal Obligations

If providing information is legally required under a court order or any legal process, bazi will comply with that order. In such cases, we will make every effort to notify users where legally permitted.

4

Data Security Measures

4.1 Technical Security

All data transmitted on bazi is protected through SSL (Secure Socket Layer) encryption. Industry-standard hashing algorithms are used for password storage. Server infrastructure undergoes regular security testing, and firewalls and access controls are active to prevent unauthorized access.

4.2 Staff Data Access Policy

Under bazi's internal policy, only specific authorized staff may access user information when necessary. Every access is logged and regularly audited. Staff operate under confidentiality agreements.

4.3 Response to a Data Breach

If a data breach is detected, bazi will promptly take the following steps: temporarily secure affected accounts, notify users as quickly as possible by email or mobile, and identify and fix the security vulnerability.

5

Cookies and Tracking Technology

5.1 Use of Cookies

bazi's website and app use cookies and similar technologies (such as local storage and session storage). These are mainly of three types:

Essential Cookies: To keep login sessions active and ensure basic functionality.
Performance Cookies: To monitor website speed and stability.
Preference Cookies: To remember your language preference and interface settings.

You can block cookies from your browser settings, but this may limit some features of the platform.

5.2 Analytics Tools

bazi collects anonymized analytics data to understand website usage patterns. This data is not used to identify any individual — it is only used to review overall usage trends.

6

Data Retention Period

6.1 For Active Accounts

While your account is active, registration information, transaction history, and gaming records are stored. This information is essential for account management and remains active for service delivery purposes.

6.2 After Account Closure

When an account is closed, financial records and transaction information are generally stored for up to five years — for financial auditing and legal purposes. Personal identity information is securely deleted or anonymized once it is no longer needed.

6.3 Retention in Special Circumstances

If a dispute or investigation is ongoing, the relevant information is kept until the matter is resolved. If fraudulent behavior is suspected, that account's information may be retained for a longer period.

7

Your Rights and Controls

7.1 Right to Access Your Information

You can contact bazi's support team at any time to request details of the information stored about you. We will provide a summary of your information within a reasonable time.

7.2 Right to Correct Your Information

If your profile contains incorrect information, you can request a correction. Correcting core identity details such as name or date of birth may require verification documents.

7.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or SMS from bazi, you can opt out at any time. However, account security alerts, transaction confirmations, and urgent notices are exempt from this — as they are an essential part of the service.

7.4 Account Closure Request

If you no longer wish to play at bazi, you can request account closure through the support team. All pending withdrawals and bonus matters must be settled before the account is closed. Details on the process can be found in our FAQ section.

8

Protection of Minors

bazi strictly does not allow anyone under 21 to open an account or participate in games. Age is verified at registration, and identity documents are requested in cases of doubt. We do not knowingly collect information from minors. If a user is found to be a minor, their account is immediately closed and the associated information is deleted.

9

Changes to This Policy

bazi reserves the right to update this privacy policy as needed. Users will be notified of any significant changes by email or through an in-platform notice. If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. This policy is part of our overall service framework, discussed in more detail on the About Us page.

10

Contact Us

10.1 Privacy-Related Contact

For any questions, requests, or complaints regarding your information, contact bazi's support team:

Live Chat: Active 24/7, in Bengali and English
Email: [email protected]

Our support team is always ready to address any privacy-related concerns you have in Bengali.